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Have questions about a booking, hosting experiences, or custom enterprise solutions? Tell us about your query, and we will reply within 24 hours.
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hello@weout.dev
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Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
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Connect with our teams directly
Looking for something specific? Skip the general queue and email our departments directly or explore hosting resources.
Press & Media
For media inquiries, press kits, or brand interview requests, contact our communications team.
Partnerships
Looking to run sponsor campaigns, brand activations, or promote your venue? Let's collaborate.
Host Resources
Need help setting up your host profile, configuring Stripe, or scheduling recurring occurrences?
Quick Help Solutions
Before sending a message, check if your question has been answered below.
You can cancel your booking up to the refund cutoff (typically 24 hours before the event starts) directly from "My Bookings" in your dashboard. Approved refunds are credited back to your original payment method automatically.
Once your booking is confirmed, your tickets (with QR codes) are sent to your registered email and are also instantly available under "My Bookings" in your WeOut dashboard.
Ticket transfers depend on the host's availability and policy. We recommend contacting the host directly through the event page to request a rescheduling or date swap.
If a host cancels an event, all paid guests are automatically issued a full refund (including all platform fees) directly to their original payment card. You do not need to take any action.